Privacy Policy

Effective: April 2026 JDNPS

Elevated Home Inspections, LLC ("EHI," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website at ehimaine.com or book an inspection through our scheduling system.

By using our website or scheduling services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit when you:

• Complete the contact form on our website (name, email address, phone number, property address, message, and package interest)

• Book an inspection through our online scheduling system powered by Acuity Scheduling (name, email, phone number, property address, preferred date and time, and selected service package)

• Submit payment through Squarespace Payments (payment card details, billing address)

• Contact us directly by email or phone

1.2 Information Collected Automatically

When you visit ehimaine.com, our website platform (Squarespace) automatically collects certain technical information, including:

Your IP address and approximate geographic location

• Browser type, operating system, and device type

• Pages visited, time spent on pages, and referring URLs

• Cookies and similar tracking technologies used by Squarespace for analytics and site performance

We do not operate our own analytics system. Analytics data is collected and processed by Squarespace under their own privacy policy. See squarespace.com/privacy for details.

1.3 Payment Information

Payment for inspection services is processed through Squarespace Payments. We do not store your full payment card number, CVV, or billing information on our systems. All payment data is transmitted and stored by Squarespace Payments, which operates under PCI-DSS compliance standards. Please review Squarespace's privacy policy for information on how payment data is handled.

1.4 Scheduling Information

When you book an inspection, your scheduling information is processed and stored by Acuity Scheduling, a Squarespace company. Acuity may retain appointment records, contact details, and any notes you submit at the time of booking. Please review Acuity's privacy policy (squarespace.com/privacy) for details on their data practices.

2. How We Use Your Information

We use the information we collect to:

• Confirm, schedule, and conduct your home inspection

• Deliver your inspection report and follow up on findings

• Respond to inquiries submitted through our contact form or by email

• Process payments for inspection services

• Send appointment reminders and scheduling confirmations (via Acuity)

• Improve our website and service offerings based on aggregate usage data

• Comply with applicable legal and regulatory requirements

• We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to the inspection services you have requested.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with the following third-party platforms in order to operate our business:

• Squarespace, Inc. — Website hosting, contact form processing, and payment processing

• Acuity Scheduling (a Squarespace company) — Appointment booking and scheduling management

• Laboratory and testing partners — Where applicable, property address and inspection findings may be shared with accredited laboratories for radon, water quality, mold, asbestos, or lead paint sample analysis

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry.

3.3 Business Transfers

In the event that Elevated Home Inspections, LLC is sold, merged, or transferred, your information may be transferred as part of that transaction. We will notify you of any such change via email or a notice on our website.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to support site functionality and analytics. Cookies are managed by Squarespace and may include:

• Session cookies that expire when you close your browser

• Persistent cookies used for analytics and site performance

• You can control cookie behavior through your browser settings. Disabling cookies may affect some website functionality. We do not use advertising cookies or third-party tracking pixels.

5. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested and to comply with applicable legal obligations. Inspection records, including reports and contact information, are typically retained for a minimum of three years from the date of inspection. Scheduling and payment records are retained as required by Squarespace and Acuity's data retention policies.

You may request deletion of your personal information by contacting us at office@ehimaine.com. Note that we may be required to retain certain records for legal or regulatory purposes even after a deletion request.

6. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, or loss. Our website is hosted on Squarespace's secure infrastructure, and payment processing is handled through PCI-DSS-compliant systems. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us at office@ehimaine.com and we will take steps to remove it promptly.

8. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access — You may request a copy of the personal information we hold about you

• Correction — You may request correction of inaccurate or incomplete information

• Deletion — You may request deletion of your personal information, subject to applicable legal requirements

• Opt-out — If we send you marketing communications, you may opt out at any time using the unsubscribe link in the email or by contacting us directly

To exercise any of these rights, contact us at office@ehimaine.com. We will respond to all requests within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites (such as InterNACHI or EPA resources). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Your continued use of our website or services after any change constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Elevated Home Inspections, LLC

Email: office@ehimaine.com

Service Area: Southern Maine & Greater Portland

Hours: Monday – Friday, 8:00 AM – 4:00 PM